PostNL claim email preview

Real email body is HTML; rendered here as markdown for readability. Product breakdown is a table. Blank fields (Tax / Tax amount - not in WK15Jun) are omitted. To is the only placeholder pending the PostNL claims address.

1. DELIVERY / Lost in transit -> reason Lost . tracking NoData

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3STBKH579621058

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 119. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH579621058 / Destination: 3813ZX / Shipping date: 28/05/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
Floral dress Newbie Woman	N8H21C00L-A11000S000	Newbie	1	119	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1041010463229320
CuCa Cases: 891246407
Cuca Case Created Date: 2026-05-25 19:28:42
Track&Trace Outbound: 3STBKH579621058
Return Shipment Number: None
Track&Trace Return: None
Year_Month: 2026_06
5 Digit Zip Code: 3813ZX
Informed Issue Type: DELIVERY
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: PICKUP_POINT
Warehouse: Erfurt
Issue Stage: last_mile_issue
DOP: 2026-05-29 20:00:00
QL Sorted Timestamp: 27/05/2026 16:38:43
Loaded Timestamp: 27/05/2026 16:48:46
Shipment Shipped Timestamp: 28/05/2026 16:28:14
CEP First Sort Timestamp: 29/05/2026 01:37:02
CEP Out for Delivery Timestamp: 2026-05-30T07:30:27Z
First Delivery Attempt Timestamp: 30/05/2026 17:06:49
CEP End Lead Time Timestamp: 30/05/2026 17:06:49
CEP Returned to Sender Timestamp: None
Return Carrier: None
Claim Category: Lost in transit
simple_sku: N8H21C00L-A11000S000
article_name: Floral dress Newbie Woman
brand_name: Newbie
Shipment Refund Amount (€): 119

2. RETURN / Missing Return -> reason Lost . tracking Departed (Shipment delivered to indicated location)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3STBKH578591907

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 134.1. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH578591907 / Destination: 5761CZ / Shipping date: 17/04/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
Alex Ulio	G5022G074-K110034000	Gabba	1	134.1	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1040970389901440
CuCa Cases: 896821061
Cuca Case Created Date: 2026-04-21 23:15:44
Track&Trace Outbound: 3STBKH578591907
Return Shipment Number: 3100001401425879
Track&Trace Return: 3spcil6511992
Year_Month: 2026_06
5 Digit Zip Code: 5761CZ
Informed Issue Type: RETURN
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Lahr
Issue Stage: return_pickup_issue
DOP: 2026-04-20 20:00:00
Loaded Timestamp: 17/04/2026 04:58:53
Shipment Shipped Timestamp: 17/04/2026 13:08:52
CEP First Sort Timestamp: 17/04/2026 22:41:35
CEP Out for Delivery Timestamp: 2026-04-18T08:10:58Z
First Delivery Attempt Timestamp: 18/04/2026 11:36:06
Customer Delivery Timestamp: 2026-04-18 11:36:06
CEP End Lead Time Timestamp: 18/04/2026 11:36:06
CEP Returned to Sender Timestamp: None
Return Carrier: PNL
Return Minimum Parcel Handover Timestamp: 24/04/2026 17:29:54
Return Sorted by Carrier Timestamp: 28/04/2026 09:54:51
Return Out for Delivery Timestamp: 28/04/2026 10:36:23
Return Center Delivered Timestamp: 28/04/2026 12:28:34
Return CEP End Lead Time Timestamp: 28/04/2026 12:28:34
Claim Category: Missing Return
simple_sku: G5022G074-K110034000
article_name: Alex Ulio
brand_name: Gabba
Shipment Refund Amount (€): 134.1

3. DELIVERY / Damage Delivery -> reason Damaged . tracking Departed (Shipment delivered)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Damaged - Tracking number 3SJMDR107378632

Hi team,

Please find below a Damaged claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 48. The contents and proof of value of the package are detailed as follows.

Tracking number: 3SJMDR107378632 / Destination: 4827CB / Shipping date: 02/06/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
TJW RLX SH VARSITY 1/4 ZIP	TOB21J0JC-K11000M000	Tommy Jeans	1	48	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 7740990394084981
CuCa Cases: 747893287
Cuca Case Created Date: 2026-06-04 18:33:14
Track&Trace Outbound: 3SJMDR107378632
Return Shipment Number: 3100001455142481
Track&Trace Return: 3SYTYN009874697
Year_Month: 2026_06
5 Digit Zip Code: 4827CB
Informed Issue Type: DELIVERY
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Olsztynek
Issue Stage: delivery_no_issue
DOP: 2026-06-08 20:00:00
QL Sorted Timestamp: 01/06/2026 20:18:44
Loaded Timestamp: 01/06/2026 21:40:39
Shipment Shipped Timestamp: 02/06/2026 20:36:28
CEP First Sort Timestamp: 03/06/2026 23:32:13
CEP Out for Delivery Timestamp: 2026-06-04T09:08:25Z
First Delivery Attempt Timestamp: 04/06/2026 12:25:53
Customer Delivery Timestamp: 2026-06-04 12:25:53
CEP End Lead Time Timestamp: 04/06/2026 12:25:53
CEP Returned to Sender Timestamp: None
Return Carrier: PNL
Return Minimum Parcel Handover Timestamp: 10/06/2026 13:31:00
Claim Category: Damage Delivery
simple_sku: TOB21J0JC-K11000M000
article_name: TJW RLX SH VARSITY 1/4 ZIP
brand_name: Tommy Jeans
Shipment Refund Amount (€): 48

4. DELIVERY / Delivered - Neighbor -> reason Delivery Dispute . tracking Departed (Shipment delivered to neighbour at no. 9)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Delivery Dispute - Tracking number 3STBKH579321089

Hi team,

Please find below a Delivery Dispute claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 63.95. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH579321089 / Destination: 1063AA / Shipping date: 16/05/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
ZIP CAMERA BAG	YO122E01H-N110034000	Urban Classics	1	63.95	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1040980392592224
CuCa Cases: 884158276
Cuca Case Created Date: 2026-05-20 13:53:45
Track&Trace Outbound: 3STBKH579321089
Return Shipment Number: None
Track&Trace Return: None
Year_Month: 2026_06
5 Digit Zip Code: 1063AA
Informed Issue Type: DELIVERY
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Lahr
Issue Stage: delivery_no_issue
DOP: 2026-05-18 20:00:00
Loaded Timestamp: 15/05/2026 15:30:38
Shipment Shipped Timestamp: 16/05/2026 13:45:14
CEP First Sort Timestamp: 18/05/2026 00:56:22
CEP Out for Delivery Timestamp: 2026-05-18T09:18:42Z
First Delivery Attempt Timestamp: 18/05/2026 13:04:11
Customer Delivery Timestamp: 2026-05-18 13:04:11
CEP End Lead Time Timestamp: 18/05/2026 13:04:11
CEP Returned to Sender Timestamp: None
Return Carrier: None
Claim Category: Delivered - Neighbor
simple_sku: YO122E01H-N110034000
article_name: ZIP CAMERA BAG
brand_name: Urban Classics
Shipment Refund Amount (€): 63.95

5. DELIVERY / Receipt Denied(no delivery event) -> reason Lost . tracking Departed (Shipment to be collected at PostNL outlet)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3STBKH579833149

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 29.99. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH579833149 / Destination: 4104AX / Shipping date: 02/06/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
770.52.222.01	ANJ11A068-A110036000	Anna Field Wide Fit	1	29.99	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1040980394922615
CuCa Cases: 748226983
Cuca Case Created Date: 2026-06-06 13:03:58
Track&Trace Outbound: 3STBKH579833149
Return Shipment Number: None
Track&Trace Return: None
Year_Month: 2026_06
5 Digit Zip Code: 4104AX
Informed Issue Type: DELIVERY
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: PICKUP_POINT
Warehouse: Rotterdam
Issue Stage: last_mile_issue
DOP: 2026-06-02 00:00:00
Loaded Timestamp: 02/06/2026 00:37:21
Shipment Shipped Timestamp: 02/06/2026 00:42:18
CEP First Sort Timestamp: 02/06/2026 21:33:21
CEP Out for Delivery Timestamp: 2026-06-03T10:04:40Z
First Delivery Attempt Timestamp: 03/06/2026 13:43:19
CEP End Lead Time Timestamp: 02/06/2026 21:33:12
CEP Returned to Sender Timestamp: None
Return Carrier: None
Claim Category: Receipt Denied(no delivery event)
simple_sku: ANJ11A068-A110036000
article_name: 770.52.222.01
brand_name: Anna Field Wide Fit
Shipment Refund Amount (€): 29.99

6. DELIVERY / None -> reason Lost . tracking Departed (Shipment not physically presented to PostNL)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3STBKH579247016

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 79.95. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH579247016 / Destination: 3851CJ / Shipping date: 14/05/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
sloggi ZERO Feel 2.0 THE UP P Bra	SL281V06I-O11000S000	Sloggi	1	79.95	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1041000392639184
CuCa Cases: 889020740
Cuca Case Created Date: 2026-06-03 12:12:42
Track&Trace Outbound: 3STBKH579247016
Return Shipment Number: 3100001437192258
Track&Trace Return: 3SEAGK136524986
Year_Month: 2026_06
5 Digit Zip Code: 3851CJ
Informed Issue Type: DELIVERY
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Rotterdam
Issue Stage: mid_mile_issue
DOP: 2026-05-15 20:00:00
Loaded Timestamp: 14/05/2026 05:54:37
Shipment Shipped Timestamp: 14/05/2026 18:50:24
CEP Out for Delivery Timestamp: None
CEP Returned to Sender Timestamp: None
Return Carrier: PNL
Return Minimum Parcel Handover Timestamp: 22/05/2026 15:45:58
Claim Category: None
simple_sku: SL281V06I-O11000S000
article_name: sloggi ZERO Feel 2.0 THE UP P Bra
brand_name: Sloggi
Shipment Refund Amount (€): 79.95

7. RETURN / None -> reason Lost . tracking NoData

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3SZAP001972859

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 20.75. The contents and proof of value of the package are detailed as follows.

Tracking number: 3SZAP001972859 / Destination: 2014EB / Shipping date: 06/05/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
comma grey Gr.S	ZIR02TC0Q-0010000001	comma	1	20.75	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1040970392318359
CuCa Cases: 760235170
Cuca Case Created Date: 2026-06-02 14:46:14
Track&Trace Outbound: 3STBKH579099925
Return Shipment Number: 3100001423581746
Track&Trace Return: 3SZAP001972859
Year_Month: 2026_06
5 Digit Zip Code: 2014EB
Informed Issue Type: RETURN
Fulfillment Service: STANDARD
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Gardno
Issue Stage: delivery_no_issue
DOP: 2026-05-09 20:00:00
Loaded Timestamp: 06/05/2026 16:17:19
Shipment Shipped Timestamp: 06/05/2026 21:47:47
CEP First Sort Timestamp: 07/05/2026 19:14:55
CEP Out for Delivery Timestamp: 2026-05-08T12:46:51Z
First Delivery Attempt Timestamp: 08/05/2026 16:33:19
Customer Delivery Timestamp: 2026-05-08 16:33:19
CEP End Lead Time Timestamp: 08/05/2026 16:33:19
CEP Returned to Sender Timestamp: None
Return Carrier: DHL
Return Minimum Parcel Handover Timestamp: 09/05/2026 13:15:51
Return Minimum Pickup Combine Timestamp: 09/05/2026 14:52:48
Return Sorted by Carrier Timestamp: 09/05/2026 16:05:57
Return Out for Delivery Timestamp: 11/05/2026 09:33:20
Return CEP End Lead Time Timestamp: 11/05/2026 09:33:20
Claim Category: None
simple_sku: ZIR02TC0Q-0010000001
article_name: comma grey Gr.S
brand_name: comma
Shipment Refund Amount (€): 20.75

8. DELIVERY / None -> reason Lost . tracking Departed (Shipment delivered)

From: Zalando@claimit.ai
To: [PostNL claims address - TBC]
Bcc: zcare_email_backup
Subject: Lost - Tracking number 3STBKH580101984

Hi team,

Please find below a Lost claim form and all the necessary information for the refund of our shipment.

The total amount is EUR 116. The contents and proof of value of the package are detailed as follows.

Tracking number: 3STBKH580101984 / Destination: 1944JA / Shipping date: 09/06/2026

Product Name	Product SKU	Merchant	Quantity	Price	Currency
JOGGERPANTM2	PO222E06C-Q11000S000	Polo Ralph Lauren	1	116	EUR

Please transfer the credit amount to the following bank account:
Zalando SE
DE 14100700000558102000
DEUTDEBBXXX
Deutsche Bank AG
Payment Reference: xxAvisnummerxx

Many thanks,
Claims Team

Source CSV row

Country: NL
Carrier: PNL
Shipment Number: 1040970396400750
CuCa Cases: 895112773
Cuca Case Created Date: 2026-06-10 16:56:11
Track&Trace Outbound: 3STBKH580101984
Return Shipment Number: None
Track&Trace Return: None
Year_Month: 2026_06
5 Digit Zip Code: 1944JA
Informed Issue Type: DELIVERY
Fulfillment Service: EXPRESS
Shipping Method: STANDARD
Delivery Destination: HOME
Warehouse: Rotterdam
Issue Stage: delivery_no_issue
DOP: 2026-06-09 00:00:00
Loaded Timestamp: 09/06/2026 01:54:20
Shipment Shipped Timestamp: 09/06/2026 12:34:10
CEP First Sort Timestamp: 09/06/2026 21:37:35
CEP Out for Delivery Timestamp: 2026-06-10T07:26:29Z
First Delivery Attempt Timestamp: 10/06/2026 16:23:31
Customer Delivery Timestamp: 2026-06-10 16:23:31
CEP End Lead Time Timestamp: 10/06/2026 16:23:31
CEP Returned to Sender Timestamp: None
Return Carrier: None
Claim Category: None
simple_sku: PO222E06C-Q11000S000
article_name: JOGGERPANTM2
brand_name: Polo Ralph Lauren
Shipment Refund Amount (€): 116

PostNL claim email preview

1. DELIVERY / Lost in transit -> reason Lost . tracking NoData

2. RETURN / Missing Return -> reason Lost . tracking Departed (Shipment delivered to indicated location)

3. DELIVERY / Damage Delivery -> reason Damaged . tracking Departed (Shipment delivered)

4. DELIVERY / Delivered - Neighbor -> reason Delivery Dispute . tracking Departed (Shipment delivered to neighbour at no. 9)

5. DELIVERY / Receipt Denied(no delivery event) -> reason Lost . tracking Departed (Shipment to be collected at PostNL outlet)

6. DELIVERY / None -> reason Lost . tracking Departed (Shipment not physically presented to PostNL)

7. RETURN / None -> reason Lost . tracking NoData

8. DELIVERY / None -> reason Lost . tracking Departed (Shipment delivered)

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